Knowledge
Concierge

We recommend you contact info@imparali.com for online orders and NYC orders and houston@imparali.com for Houston orders.

We sell both half-canvassed suits and full-cancassed suits in-store and on-line. Learn more about jacket canvassing here.

Yes, any suit can become a three-piece suit. Please select the matching fabric vest and purchase both products simultaneously.

Imparali reviews the measurements submitted online through either the self-measurement process or by uploading measurements recorded at a local tailor shop. Extensive alterations are time consuming and not enjoyable; Imparali's virtual consultation aims to improve measurement accuracy in additional to customization satisfaction, resulting in a more confident and pleasurable customer experience.

Imparali tailors may make further revisions to your measurements if deemed necessary based on their deep experience of handcrafting suits.

Unlike competitors, Imparali is comfortable with local tailors recording measurement information for our customers. Take the Imparali Local Tailor Measurement Form to any local tailor as we are confident our service and selection is unmatched. Our self-measurement process was designed for easy at-home use and can be completed with a friend in less than 10 minutes.

Inquiries related to orders placed in NYC or online orders should be directed to info@imparali.com and Houston orders email houston@imparali.com.

Imparali accepts American Express, Visa, MasterCard, and Discover. No card information is saved at Imparali. Card information remains the private property of the card holder at all times. Imparali uses a SSL encrypted credit card processor for all orders. Please refer to the Privacy Policy for further information.

Please refer to our Shipping and Delivery Policy available here.

Imparali products are completely bespoke and made to each customer's individual preferences by hand in Hong Kong, China. Hong Kong tailors are widely recognized for their history of superior craftsmanship relative to mainland China. Orders are reviewed in Hong Kong and then again at the Imparali store in New York, NY.

Shirt orders take approximately 3 weeks and suit orders take 4 weeks for home delivery. Imparali uses the US Postal Service for delivery to your door. Please contact us at info@imparali.com if your online order has not arrived by the prescribed period or arrives late. Imparali will notify you on the rare occasion your order is delayed.

We will work directly with you to alter your custom menswear until you deem the fit proper.

Because our custom garments are specially made for each customer, we cannot offer cash refunds. However, if you are not thrilled with the fit of your garment, we will either alter it to fit your needs or remake it once free of charge.